Privacy Policy

Account and contact information

When you register or communicate with the website, information may be collected such as your name, date of birth, residential or contact details, login details and account preferences. Details about your communications with customer support may also be recorded so that questions can be answered, requests can be followed up and a consistent service can be provided.

Identity and verification information

Online gambling services may need to confirm a player's identity, age and eligibility. For this purpose, the website may handle verification documents and information contained in those documents. This can include information used to confirm identity, address or date of birth. Verification information may also be used for account security, anti-fraud checks, responsible operation of the service and compliance with applicable legal requirements.

Payment and transaction information

The website may record information about deposits, withdrawals, wagers, account balances, payment methods and other transaction activity. Payment details may be processed by payment providers or other service providers involved in completing a transaction. Information about transactions can be used to operate the account, answer payment queries, detect unusual activity, prevent fraud, maintain accurate records and meet legal or financial obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device information, general location information, pages viewed, access times, referral information and information about how you interact with website features. This information can help keep the website secure, identify technical problems, understand website performance and improve the online experience.

How information is used

• To create, maintain and administer your account.
• To provide casino services and process account activity.
• To confirm identity, age and eligibility where required.
• To carry out anti-fraud, security and risk checks.
• To process payments and keep transaction records.
• To respond to support questions, complaints and privacy requests.
• To maintain, test and improve the website and its features.
• To send service communications, such as account or security messages.
• To send marketing communications where permitted and where you have provided the required consent or preference.
• To comply with legal, regulatory, court or law-enforcement requirements.

Information may be combined from different parts of the service where this is reasonably necessary for one of these purposes. The website aims to collect information that is relevant to its functions and to avoid using personal information for purposes that are unrelated to the reason it was collected, except where permitted or required.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting that inaccurate or incomplete information be corrected, asking for information to be deleted, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@cashedcasino.wtf. In your message, explain the request clearly and provide enough information for the relevant account or records to be identified. You may ask to access your personal information, correct information that is inaccurate, delete information that is no longer required, or withdraw your consent to receive marketing communications.

For account security, identity verification may be required before a request is completed. This helps prevent personal information from being disclosed or changed by someone who is not authorised to act for the account holder. If a request is unclear, further information may be sought so that it can be handled accurately.

A request to stop marketing does not necessarily stop service messages. Communications that are needed to operate an account, confirm transactions, provide security notices or respond to support matters may still be sent. You can also use an unsubscribe option in a marketing message where one is provided.

Deletion may not be available in every situation. Some information may need to be retained to complete a transaction, resolve a dispute, protect against fraud, maintain security, meet contractual responsibilities or comply with legal obligations. If information cannot be deleted, the request will be considered in light of the reason the information must be kept.

Retention of information

Personal information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, for security and fraud prevention, or for other legitimate business and legal purposes. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it.

Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the reason it must be retained. During that period, access or use may be limited to the relevant purpose.

Changes to this policy

This Privacy Policy may be updated when website practices, services or applicable requirements change. The updated version will apply from the time it is made available on the website. Players should review this page from time to time, particularly before providing new information or continuing to use account services.

If you have a question about this policy or want to make a privacy or data request, contact support@cashedcasino.wtf.